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Press Release from CSP
Top Ten Things to Try
Before Calling Technical Support

Spring 2001

Truth: Computers inevitably act up just when they're needed the most (or at least, so it seems).

Truth: The days of inexpensive human-to-human interaction over the phone for troubleshooting minor computer glitches are over.

Truth: Everyone should be able to fix their own computer by knowing the most common solutions to computer snafus.

How can people outsmart computers? When a computer is acting up, especially when its "operator" is under any kind of stress, there are some simple solutions to try before pulling out one's hair or taking a sledgehammer to the electronic beast. The biggest problem is remembering just what those quick fixes are!

Never fear, Children's Software Press is here with a brand new update of Top 10 Things to Do Before Calling Technical Support, a booklet from our popular brochure series. This 24-page booklet (in bright yellow to make it easy-to-find even in moments of high stress) contains ten of the most common computer-related problems and solutions gleaned from professionals at Microsoft, Apple, Gateway, Hewlett-Packard, and the "children and computer glitch" specialists at Children's Software Press. You won't find lots of computer jargon--just simple, straightforward, common sense approaches to figuring out how to get your computer back up and running ASAP.

Written by Dr. Tim Murphy, who has taught hundreds of people how to use computers--from preschoolers to college professors--Top 10 Things to Do Before Calling Technical Support is an inexpensive "must have" for everyone who uses computers. It's an especially important tool for those who share a computer with children.

Priced affordably at $4.00 (a classroom set of 30 copies is only $60.00), Top 10 Things to Do Before Calling Technical Support is an essential reference for all computer owners, librarians, and educators. Other popular titles in the Brochure Series include the best selling "Writing a Paperless Paper" and "A Student Guide to Detecting Misinformation on the World Wide Web."